Main Point
Choose a task whose inputs you understand and whose result you can check. Use AI when the completed, reviewed work meets your needs with worthwhile effort and permitted use.
Key Points
- Define the result, audience and acceptance criteria before choosing a tool.
- Check information access and action permissions separately.
- Match the tool’s actual functions to the work: drafting, retrieval and calculation have different needs.
- Compare the complete effort, including preparation, checking and correction.
- Use a small trial to decide whether to repeat that particular task.
1. Define A Result You Can Judge
A request such as “help with my weekly update” leaves the assistant to guess what matters. A useful task definition makes the finished result observable: who will read it, what they need to know and which facts must survive the rewrite.
Acceptance criteria are the conditions a result must meet. They let you inspect a manual draft and an AI-assisted draft using the same standard. Start with work you already understand well enough to recognise missing information or an invented detail.
In this lesson’s fictional Harbor Desk Supplies case, the communications role prepares an unsent manager briefing. The notes and dates belong to an April 2026 exercise. They are supplied teaching material; the prepared drafts are authored examples rather than outputs from a tested product.
| Task element | Requirement in the fictional case |
|---|---|
| Deliverable | Manager briefing of at most 150 words, due 13 April 2026 |
| Operations action | Confirm the O108 return count; no deadline was agreed |
| Sales action | Prepare a product-mix note by 10 April 2026 |
| Decision boundary | No new promotion decision was made |
| Review | Check every action, owner, date and qualification against the notes |
| Allowed outcome | An unsent draft; no messages sent or real records changed |
This is a manageable first task because the source is short and the criteria are explicit. An open-ended question about an unfamiliar subject is harder to check: fluent language may conceal an error you cannot recognise.
2. Establish What The Tool May Read And Do
An AI assistant can generate or transform material from instructions and the information available to it. It may run in a separate chat, inside a document or spreadsheet, or through connections to business systems. Its capabilities depend on the account, settings and enabled features.
Check two boundaries before using it:
- Information access: Which notes, files or records may it read, and is this account approved for that information?
- Action permissions: May it create a draft, or also send a message, schedule an event or update a record?
A draft is a proposed result awaiting review. Access to a document does not establish permission to send its contents to someone else.
The practice sheets provide three useful distinctions. The supplied fictional notes can be used for this exercise. A real customer complaint with its name removed still needs a permission and data-handling check. A password or access key stays out of the assistant. The other real-data categories in MAT02 are descriptions to classify; no real sensitive records are supplied.
For your own workplace task, establish the approved information and actions with the responsible person. Use an authorised business setup when appropriate. The fictional case gives everyone the same practice inputs without requiring a real-data upload or purchase.
3. Match The Function To The Work
Choose from the functions needed to finish the task. A familiar editor may be sufficient for a short briefing. An assistant may offer a useful first draft or help reorganise notes. A spreadsheet provides inspectable formulas when the task depends on accurate totals.
| Work needed | Useful starting route | Evidence to inspect |
|---|---|---|
| Short briefing from checked notes | Manual editing, with an optional assistant draft | Facts, owners, dates, omissions and usable wording |
| Finding material across permitted files | A tool with the required source connections | Actual access, source identity and whether retrieved material supports the answer |
| Repeated totals from a table | Spreadsheet calculations | Input records, formula references, units and totals |
| Explaining checked numerical results | Your own writing or an assistant-assisted draft | Agreement with the calculations and clarity for the reader |
A combined route gives different parts of the task to different tools or people. For example, calculate and check totals in a spreadsheet, then test whether an assistant helps explain those checked results. The calculation and explanation each need their own review.
Product names alone cannot establish a good fit. Microsoft’s official Copilot overview distinguishes experiences by data access, integration and licensing. For a tool you actually try, record its account and date, inspect current official instructions, and test the editing, export and accessibility functions you need.
4. Check The Draft Against The Source
The Harbor Desk Supplies notes contain separate actions. Preserving their relationship is more important than making the prose sound polished.
| Source note | What it supports |
|---|---|
| NOTE01: Operations will confirm the O108 return count. No deadline was agreed. | Operations owns the check; its deadline is unknown. |
| NOTE02: The sales lead will prepare a product-mix note by 10 April 2026. | The stated date belongs to the sales lead’s action. |
| NOTE03: No new promotion decision was made. | The briefing must leave that decision open. |
| NOTE04: The weekly briefing is due 13 April 2026. Communications owns the draft. | The briefing’s due date is separate from the action deadlines. |
Prepared flawed draft: “Operations will confirm the O108 return count by Wednesday. The sales lead will prepare a product-mix note by April 10.”
The first sentence introduces a deadline absent from NOTE01. Neither the sales deadline nor the briefing’s due date supplies the missing Operations deadline.
Corrected briefing: “Operations will confirm the O108 return count; no deadline was agreed. The sales lead will prepare a product-mix note by 10 April 2026. No new promotion decision was made.”
After correcting the deadline, check the complete draft again: both owners remain attached to their actions, the sales date is preserved, the promotion decision remains open and the briefing stays under 150 words. Keep the result unsent during the exercise.
5. Compare The Effort To Finish The Task
A first draft is one stage of the work. To judge whether assistance helps, include the time required to prepare the inputs, produce the draft, check it and make corrections.
Total task time = preparation + drafting or generation + checking + correction.
Use the same acceptance criteria for each route. A shorter time matters only when the resulting quality is acceptable.
| Record in MAT03 | What to enter |
|---|---|
| Preparation | Minutes spent selecting, cleaning and arranging the input |
| Drafting or generation | Minutes spent writing, instructing and waiting for a result |
| Checking | Minutes spent comparing the result with sources and criteria |
| Correction | Minutes spent repairing and rechecking the result |
| Quality | Which criteria passed and which problems remain |
| Cost or limits | Verified charges or usage limits, or “unknown” |
| Test conditions | Tool/account, date, exact input, instruction and trial order |
The prepared examples have no measured times. They establish a checking method, with no measured saving or winning product. If you run a permitted trial, label measured values, estimates and unknowns clearly. Trying the manual route first may also teach you the task, which can affect the next attempt.
Keep the manual route when it is already effective or the assistant cannot meet the criteria. Repeat an assisted or combined route when its checked result and complete effort justify it. Narrow the task when quality, permission or error consequences remain unresolved.
6. Use Workplace Evidence Within Its Limits
The UK Department for Work and Pensions evaluated a Microsoft 365 Copilot trial run from October 2024 to March 2025. Its report, published 29 January 2026, describes document and meeting summaries, email drafts and internal information search among staff uses. These are practical examples of assistance within familiar office work.
The evaluation used surveys and interviews, alongside statistical comparisons. Its limitations include self-reported measures, non-random licence allocation and no pre-trial baseline. It provides evidence about that trial; a local task still needs its own quality and effort check. Harbor Desk Supplies remains a separate fictional teaching case.
Practice
Use the four sheets in Download Learner Materials. Complete them in this order:
- MAT02 — Sort Information First: Classify each input before opening a tool. Record what can be used now and what needs a separate check.
- MAT04 — Fictional Case Brief: Read NOTE01–04 and write your own manager briefing of at most 150 words. Keep it unsent.
- MAT01 — Safe Task Card: State the purpose, audience, allowed information, acceptance criteria, reviewer, consequence of error and manual fallback.
- MAT03 — Compare Routes: Check the prepared flawed draft above, make the correction and log the evidence for a manual, assisted or combined route. If you have a permitted tool, optionally test the same fictional input and save its actual output separately.
Your finished work should include a corrected briefing, a task card and a comparison with unknowns labelled. With no timed trial, leave the time saving unknown and explain what you would measure next.
Learning Checks
In My Learning, the Practice tab saves your responses to the two course checkpoints. Compare your reasoning with the model answers; the writing is self-assessed.
Sources
- DWP: An Evaluation of DWP’s Microsoft 365 Copilot Trial, published 29 January 2026. See the executive summary’s methods, limitations and uses.
- Microsoft: Copilot overview, checked 24 October 2026. Used for differences in data access, integration and licensing; verify the setup available to your account before a trial.